There is FREE delivery on orders over £50 to the UK mainland only.
Frozen Pet Foods are only available to local delivery customers (Dudley, Wolverhampton and surrounding areas.)
We aim to despatch orders if in stock the next day, but please allow 5 working days for delivery.
If the item is out of stock and we can't replenish it we will email you as soon as possible and we'll either send you a replacement or offer a refund.
Orders placed for local delivery we will contact you to find out when its convenient for us to deliver.
Our vans offer FREE delivery if order is over £10.
Cancellation & Returns
If you wish to cancel any order you may do so at anytime after an order has been placed, or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing .
In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. The company will be entitled to charge you (an equivalent amount to the original delivery charge) for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.
The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.
It is your responsibility to return all goods in the same condition as they were upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.
The company shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.
Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.
